Amber Marie Kintz

Review of DoubleTree Crystal City

The staff was polite. The rooms are a great size. ...

The staff was polite. The rooms are a great size. But, our toilet didn't work properly for part of our stay, the sink & bathtub didn't drain properly, and the room keys didn't ever work to let us in or out of the garage. We had to pay for parking once to get out because the valet did pick up their phone to do it. The front desk doesn't do the refunds for that, so we have to wait for them to call a 3rd party parking company to refund the money.