Frank L

Review of Woburn Toyota

Woburn Toyota s new sales tactic? Insult, belittle...

Woburn Toyota s new sales tactic? Insult, belittle customer (attn Frank Smith, General Manager). I was already forewarned by 2 people that Wally the Sales Manager was particularly nasty but my wife and I couldn t ignore the opportunity to test drive the perfect car we were looking for. Two days ago (Feb 27), we walked in and the place was very busy so we were empathetic on why we weren t greeted immediately. Wally introduced himself and finally sat us down. After a long wait, Jim (he was tall and had a red hair) was finally assigned to us. He kindly retrieved the Toyota Venza that we wanted from their Wilmington facility. Although he was very nice, I was disappointed that during most of the test drive he didn t say anything about the car and was mostly on his phone. Shouldn t he be telling us a little bit about the Venza? Anyway, we got back and I told him that we were interested in buying the car. The situation took a vomit inducing nose dive as soon as Wally sat down with us. With a very hostile and patronizing tone, he asked how come our loan balance on the trade-in is so high? What s wrong with you? How did you let this happen? My wife and I looked at each other bewildered, embarrassed, and angered by his insinuation and verbally attacking us like this. First and foremost, this is absolutely none of his business! This has nothing to do with the trade-in or the price of the Venza! Then he brought up the fact that the Venza is a best seller, high demand by buyers and sellers, and that s why it was discontinued. What?!?!? So Wally has now verbally slapped us in the face and spewed verbal garbage everywhere, why are we still here? After he said that, my wife and I just got up and left. A disagreement over the trade-in and new car value is a natural part of the game and can be done amicably and professionally. The way Wally conducted himself is an embarrassment to Woburn Toyota. I seriously question the integrity and trustworthiness of a company that employs a person like him in a management position.