It's rare to find an insurance company this incomp...

It's rare to find an insurance company this incompetent on so many levels.

Backstory: my wife was struck by a driver who was trying to turn into a parking lot and was waved through but she didn't see my wife in the other lane. She also happened to be insured by Traders. The next 48 hours I can only describe as bedlam.

The adjuster, Susan, made it apparent through her lack of urgency and action that our claim with Traders did not matter. They refused to assess the car at the wrecker we towed it to, instead making us tow it to a collision repair shop. Luckily, the two shops had a very good working relationship. If it weren't for that and the complimentary tow we were able to work out, we were going to have to pay $235 out of pocket and Susan said that once she saw the receipt, Traders would "write us a check."

Once we got our vehicle to the shop of Traders choice, I called Susan to inform her that the vehicle had been moved and she could send her appraisal team. She informed me that since it was the middle of the afternoon on Friday that the appraisal team would be out to the clinic "first thing Monday morning." Sounds promising, right? Even more promising was the fact that someone from their national office called me around 9AM Saturday morning to assure me that someone would be out "first thing Monday morning" to start the appraisal process. Awesome! At this point, going through hours of phone calls and negotiations seemed to have finally paid off.

However, when Monday rolled around, we didn't hear from Traders or the shop. On Tuesday, the shop called us and asked when Traders was going to come out and start the appraisal. We called Susan again, multiple times, and got voicemail. When she finally answered Tuesday afternoon, she tried to do what I can only describe as pathetic when she told us that their phones were having issues with incoming calls. She said she couldn't hear us and then hung up the phone. She made absolutely no attempt to call us back moments later or even for the remainder of the day.

It's now Wednesday morning and we've resorted to leaving Susan more voicemails yet again. When I called the national line again, they told me they were waiting on the appraisal team to go to the shop, which should have been Monday. This level of communication is inexcusable and, frankly, pathetic in a way I can't describe. Trying to navigate this entire nightmare experience Traders has laid before us just to get work done on our car that their client is 100% liable for makes me question if they actually care about taking responsibility or if they're trying to wait us out and force us to take another action.

What an absolute farce this insurance company is. Have some pride in what you do because, as of right now, you should be ashamed of yourselves.