I brought my Audi S5 in at the beginning of 2014, ...

I brought my Audi S5 in at the beginning of 2014, as the rear view mirror had fallen off (still hanging by the connecting cables). Prestige replaced the adhesive and re-mounted the rear view mirror and I paid for the service. Not long after, I noticed a crack in the windshield where they had attached the mirror. I brought it back in right away, and after a couple back and forth phone calls, they said that they would replace the windshield, as the crack made its way down the entire windshield. They said that it would be through Safelite auto glass and that Safelite would reach out to me to schedule a time to come out and replace the windshield. I received a call from Safelite and they came out and put in a new windshield. I was happy with the service they had provided.
Fast forward to February of 2015 when I received a call from Safelite telling me that they were going to send me to collections, as Prestige didn't pay the bill for the windshield and according to her, told her that it was my responsibility. I immediately called Prestige and explained the situation, figuring it was probably a mistake, as they told me the person I worked with the year before was no longer with the company. The lady told me that Scott, the Service Manager, was looking into it and would call me back. When I received a call back from Scott, he was incredibly rude and told me that it was not their responsibility to replace the windshield. I explained that his employee had already told me that they were replacing it the year before and that I didn't even call Safelite and he cut me off, told me to stop talking, and would not let me say another word. I was being yelled at by the MANAGER of the service center for something that was 100% their fault. I would not recommend anyone going to service their car here - especially if you don't want to get sent to collections for Prestige's bill!