Their website and on-site computer system stated t...

Their website and on-site computer system stated they had a 1997 Jeep Cherokee. Paid the admission fee only to find out it was a 1997 Jeep GRAND Cherokee. Obviously the person labeling made a mistake or doesn't know cars well enough to understand the difference. Since I came specifically for a vehicle they supposedly had but didn't, I asked for a refund of the admission fee which they wouldn't provide. The manager explained that the computer doesn't know the difference between a Cherokee and a Grand Cherokee despite me showing him that the computer does show different options for both as does their website. He said that's just how it goes sometimes and he doesn't have any control over how the cars are labeled or entered into the computer system. For as large of a company as there are, I find it hard to believe that this is the stance they take when people drive from all over the state to come here for parts. It's a shame no one takes pride in their work or stands behind their products.