My mom has been here for almost six years, and the...

My mom has been here for almost six years, and the SBV staff has always been dedicated and kind, and they came to know my mom and her needs very well. But this past year, during the pandemic, I appreciated my mom's caretakers even more.

Families were informed through daily and weekly email reports about everything that was going on, how activities were altered, what safety measures were taken, how everyone (resident or staff member) was doing, without violating privacy. Every effort was made to keep families in touch with residents by phone, Facetime, outdoor or vestibule visits, and of course, by mail.