Patrick Woolsey

Review of Tennessee Foundation Services

When attempting to schedule an estimate for a new ...

When attempting to schedule an estimate for a new vapor barrier, I was asked for my 'wife's name' which I thought was odd. When I asked why, they responded that it was for their meeting with both of us. When I pushed on this since I was the one making the appointment and was taking care of the project, the customer service representative replied that this was obligatory to "go over any questions concerning the estimate."
I am not sure even where to begin of what is wrong here. The assumptions about how my family needs to do business is the first. I was the one making the appointment and not my wife. The whole thing felt wrong as if they were setting me up for some odd, inflated estimate.

Well, if they were working for scare tactics, it worked. It caused me to quickly hang up and call another company. I have to say that it was a first and I hope, a last of such practices.

As for the owner's response below to similar complaints, I had not seen those before I called otherwise, I would not have bothered. For some reason, he needs two people to do what others do with only one. He has to have two people present to give an estimate that is clear and professional (i.e., the nature and exact cost of the repairs and answer questions which is normally included in any written estimate that is going to be signed). It still feels like a set up. His choice to run his company this way and the consumer's choice to buy it or not.