The hotel itself was great, nice pool, great locat...

The hotel itself was great, nice pool, great location. But our experience had a lot of problems. Our room continued to get very warm, as much as we lowered the AC. It was not until we gave up on our trial and error and called the front desk. Turns out the entire AC unit was broken, despite the reading on the thermostat saying that it was on. It took the engineer several hours to fix the AC, which included completely unscrewing the panel on one of the walls. A mess and a real pain to deal with, especially in Florida. You would think AC would be a given.

Additionally, the hairdryer in our room was missing one of the prongs to plug it in. So we had to call for that as well. We gave it about 20 minutes and no one had brought us a replacement, so we had to call again. It arrived shortly after the second call.

A frustrating experience that I am sure is not the norm, but certainly put a damper on our stay. Especially the AC issue. Waking up covered in sweat is no fun!