Sandra Browne

Review of Human interest

I'm the 401K administrator for our tech consulting...

I'm the 401K administrator for our tech consulting company. We decided to switch to Human Interest over a year ago. Their customer success team was always slow to respond (it would take weeks to receive an answer to a basic question and literally months if they needed to take any action on standard admin tasks). A year later, their responsiveness has only gotten worse. Its impossible to receive any support and I feel like we're held hostage to them and their lack of competence. They're apparently in the middle of a "restructuring" that has removed all customer success assignments so our company no longer has anyone who can help us at all of HI. I strongly regret my decision to go with HI for our company 401K.