I've been a customer for years but yesterday when ...

I've been a customer for years but yesterday when my alarm went off frightening my neighbors I did not receive a call from All-Guard. Although they have 24 hour monitoring, they don't actually have 24 hour service. I can't schedule a service call on the weekend and can only speak to a service employee to reset my alarm pad between 7:30 and 5:30 which is inconvenient.