Sumit Agarwal

Review of Stoit Groep

When we left our apartment on December 31, 2018 we...

When we left our apartment on December 31, 2018 we had the place inspected by Barbara, and she said that everything was in good shape and we should get the deposit back in full. We signed an inspection report, which said everything was in order. There was two months of rent held as deposit. After we left the Netherlands, I had to send many many reminders to ask Stoit to send me the final utilities bill and return the deposit. It took them a month to get back to me. Then there was a mistake in the billing where they did not include payments of 60 euros per month for internet. I reminded them, but no one would send me a corrected invoice. They also included 2 hr of cleaning fee. First they could not tell what the extra cleaning was for. Then a week later they replied it was because of some dust on the closet. When I finally got my deposit refunded, they still did not correct the amount to include the 60 euros per month for internet. Finally, I got a second deposit made into the account. The whole ordeal took 2.5 months!

Regarding the response below, I do have a document from Stoit that shows no further cleaning was required. See the scan below. Further cleaning needed? No!