The hotel is a really pleasant place to stay - pre...

The hotel is a really pleasant place to stay - pretty rooms, nice view, pleasant landscaping. It has a really great location if you're here to visit your VaTech student. Rooms are nice, but some furnishings a bit worn. Health club is adequate, but lacking certain key exercise equipment. In general, it is a clean and well-maintained property.

Complaint: We've stayed here twice, have been told that our parking pass works on campus, and have received parking tickets twice. In the end, this is our fault. But, the fine print on the pass is not explained well by hotel staff. Since the pass hangs from your car's rear-view mirror, you don't read it until you have a ticket. I suggested to management that they do a better job of communicating on these details (e.g., provide an enlarged print hand-out at check in) and was blown off.

Suggestion: University might benefit from cutting a deal with a large hotel chain (e.g., Marriott) to run the property. I think that this would drive quality, consistency, and staff professionalism to a level that the university is seeking to achieve.