Lauren Davenport

Review of REACH & Asheville Veterinary S...

Will never go here again. My dog was very lethargi...

Will never go here again. My dog was very lethargic and wasn't drinking water. Since it was late, I jumped on the computer to see which animal hospitals were open. I read reviews for REACH and was so torn on whether to bring him or not. But, he was in pain, so I brought him in.

WORST. EXPERIENCE. They immediately took him from my arms at arrival for "vitals" while they gathered information from me, asked about payment, and showed me to a room. I could hear my dog yelping on the other side of the door. They came in after 45 minutes and said they needed to run his blood work. I said that's fine, after they take blood can I please see him? I hear him yelping and he's in pain. Why couldn't they do vitals on the table in the room is beyond me. Another 30 minutes later, a guy I hadn't met yet walked him in on the leash. My dog could barely stand when I brought him in, and there's this guy leading him on a leash trying to get to me. I picked up my poor dog and this guy was all smiles. No concern for the dog, no "here's your mom", no compassion whatsoever.

As I'm holding my dog in my lap, I realize he's soaking wet. Like chest, legs, and stomach were wet with rubbing alcohol. Why??? The bandage on his back leg said that that's the only place he needed to get alcohol applied to. Why was it all over him? It was seeping into my pants there was so much. On top of this, my dog starts shaking and crying, meaning he got WORSE since arrival. The "doctor" comes in the room another 30 minutes later (he doesn't even let himself fully inside, just opens the door and pokes his head in, completely impersonal), and says they need to just "re-run his blood work." Re-run? Why didn't it run the first time, I asked? This guy had no idea. And when I asked why my dog was covered in rubbing alcohol, he also had no idea. Not worth my time, money, or sanity. They have no idea what they're doing, there's zero compassion for the animals, and they just want a pretty penny. I paid for the blood work and left, saying he could call me with the results. $200 for him to say "your dog seems to be dehydrated."

I know this seems like the only option when it's late at night or on certain weekends, but it's not worth the time or money. If you have any other option, take it.