lashawn taylor

Review of Venterra realty

I am writing this review in response to how things...

I am writing this review in response to how things are being handled at the Citrus Run Apartments in Tampa, Florida. I have moved out last month and my SODA was closed last month. The manager does not know when or where my deposit is. I asked her to reach out to the corporate office to obtain a tracking number to ensure my check would be received in a timely manner. Shelby the property manager has made this a very uncomfortable and not so pleasant experience. I was a resident with this property before Venterra took over and have never had an issue with the management. I have emailed the regional 3-4 times no response and this is not professional. I really want to know why your onsite manager does not want to deal with people who disagrees with her behavior, she will talk over you and speak to you as if you are a child. She needs to have some customer service coaching because this is not the position for her. Shelby is really difficult if she was patient and understanding and have the ability to deal with different people we probably would not be here I would still be a resident. But hey you really can't expect much from a manager who tried to charge for an emotional support animal and discuss my medical issues outside of the office. Also a manager who tells others she does not like me not acceptable. Also a manger who failed to put in an emergency work order where I had to obtain a hotel out of my own money and I am still awaiting reimbursement for this. I was told that the maintenance man was very busy...REALLY!!!! I pay rent on time and I could not use my restroom for 4 days in a one bedroom. All of this is documented. I also will confirm that yes this property has a bad infestation of silverfish that are everywhere. Also there are mice and roaches the small brown ones on the property. I know of some residents that had them bad. But Venterra I have to say I am very disappointed in your management team from the Regional to the on site manager. I would like someone to contact me as soon as possible.