Citigroup Inc does Macy's credit card offshore wit...

Citigroup Inc does Macy's credit card offshore with foreigners who repeat what you say and sounds like English without getting it at all. They refuse to use email so you have to go to Macy's.com press credit card then use their secure email so you have no record of what you asked them nor any reply from them is saved in your email either. They fail to do what they say is right to do and fail to do anything in a timely manner. I should have realized when they could not send simple credit card with my wife's name on it to us. That too took ten secure emails and several months too. And then they sent it with the WRONG NAME ON IT. I wish I could see all those secure emails from June 2018 but convenient for them it is just my good memory that is left of all that wasted time and effort on my part with these NO SERVICE CUSTOMER SERVICE. I get it now. May 18 we bought $3150 furniture on 0% promo for 12 months. Only $1293 of it was coded as promo 0% although we only bought 1 purchase. We did not get bill until last Saturday July 6 from May 18. This was because they did not ship the stuff right to us. And some of it they shipped from Macy's was listed as delivered by USPS . So USPS said it was delivered but it was NOT. So now we owe $1964 plus late fees and interest. It was supposed to be $262 we owe. Store sales rep had to enter order as 2 orders because part of the order was a drop shipment. His mgr is Phil Logan and he refuses to reply to my emails and when I talked to him said it is on his desk and will take a long time to fix. No it is simple. Cancel the 2nd order and reenter it correctly and it will show on my Macy's bill overnight. Instead he says wait. So I contact Macy's 3rd party who does Macy's Credit Card for them and that is Citigroup Inc. They fail to fix it and send me BACK to sales rep and his mgr by name. I contact them again at the store and no reply for 3 days time. So I contact back Macy's credit card which is offshore Citigroup Inc doing that for Macy's. She says yes we will fix that for you. I log on to Macy's a week later still now and nothing done. So I send repeated emails to Macy's credit card and get 1 reply finally. They admit that the previous Macy's credit card "agent" got it fixed and would appear on my account on or about September 12 by which time 18% interest will be due and late payments and credit card slow pay on credit report. Do business with these people in their furniture store or Perimeter Mall main store ONLY if you bring cash. Do not charge ANYTHING with ANY of them. I really appreciate you telling me this is ON YOUR DESK and me to wait. You will NOT bill me $334 interest. We told you we wanted to save our cash. Now I read all these HORRIBLE REVIEWS of Macy's Credit Card Services by Citigroup Inc on Consumer Reports and I see that Macy's REFUSES to join Consumer Reports over ALL THE ISSUES with all of us using Citigroup Inc to transact credit card purchases with Macy's. I am TEARING UP your Macy's credit card I spent $10 thousand dollars on in the last year furnishing our new home. And I will NEVER step foot in your store in my lifetime. I should make you come pick up all your furniture since you LIED to me that we get 0 % percent interest on $3150 purchased from you May 18 and still on July 13 today 2019 have $1856 on 18% interest when we said we wanted to save our cash. FOOLS.