W

Great experience buying my computer but I had a pr...

Great experience buying my computer but I had a problem with my computer subsequently. It's like these guys have gone out of their way to make it as difficult as possible for me to fix it. First I got the run around calling them and finally after various calls we agreed I'd bring it in. Secondly I was leaving for usa so got my ex wife to go in with it with a clearly written letter plus a video showing exactly what the problem was. Thirdly my own IT guy verified the issue and said he was willing to talk to the shop. The computer repair person made it very difficult for her and outright refused to watch the video saying there was nothing wrong with it and a video was "no evidence". They also have refused to ring or speak to my IT guy and continue to insist there is nothing wrong with it. The problem is ... it is iintermittent and that is why they need to see the video and talk to my computer guy. But they refuse to talk to them and insist there is nothing wrong with it. Very poor effort and I have never written a review this negative before ... but I'm doing it to ensure others do not buy their computer through this company without at least knowing what they're up against.

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