MikeAnthony

Review of Alliance United Ins. Co

Im not the type to leave bad reviews on businesses...

Im not the type to leave bad reviews on businesses, but this is the worst customer service i have experienced. Everything people are saying is true. My accident was 2 months ago in May. My car was a total loss, they agreed to pay off $5,400 off my loan & i was guna pay the remaining balance on my loan. But they said i had to pay the difference first before they paid theyre part??? That already didnt make sense but i called my bank anyways to pay, my bank said NO they have to pay first & than you pay the remaining balance. So ive been calling them for the past month, my adjuster was ADAM SUAREZ ive left him voicemails, emails, called him multiple times & waited HOURS on the line. The answering machines take forever to get you threw the line & you can barely understand what theyre saying. I waited a total of 2.5 hours on the phone tryna get my case handled today just so nothing can get resolved. They said my adjuster was busy with a customer & he would call me back right after. Well that never happened. Second time they do this to me. & since its been so long ive had to keep making payments on a car thats a total loss !!?? I need to take legal action at this point.