When I called to check about a referral letter tha...

When I called to check about a referral letter that was passed to them over 6 weeks ago (noted on my calendar), the receptionist said it was registered in to their system just a few days ago and kept on saying she couldn't tell why it was registered just a few days ago even before I asked her the reason and started having a go at me as if I was lying.

I went there straight after my appointment with an optician early last month so I clearly remember and also noted on my diary.

Not all the receptionists I experience at the GP are rude like her as I understand they are busy but this particular lady is very rude, I feel racism towards me as soon as she had my detail on, I feel her attitude changes. Absolutely unpleasant.