I regularly read / make assignments or exercises, ...

I regularly read / make assignments or exercises, where the text and layout do not match what I see / read on office 365. E.g. With Publisher 9.4 I CANNOT download the templates shown in the book, which causes me to get stuck. (neither do other templates)
I also find the teacher's response somewhat impersonal and very business-like. Bit of a feeling that the fact that I am a real beginner and have to start from 0 is not taken into account.