Jenni Lee

Review of Clarion Hotel Cincinnati

The original room they put us in was dirty. Hair a...

The original room they put us in was dirty. Hair around the sink and on the surrounding tub walls. The tub was rusty and filthy stained with filth. The room had small bits of paper all over it and the drawers were filthy. The AC unit grate was broken with huge dead bugs in it. Called desk and sent up a housekeeper who said this room should be taken out of commission. They change us rooms then charge us again another 92.43 for incidentals. First their sign says if paying cash will need a credit card for incidentals and on the paper we signed says "If such damages is discovered during the stay it will be drawn to the guest's attention but if discovered after guest's have departed then we deserve the right to make a change to the guest's credit/debit card". Well we didn't leave and nothing was brought to our attention and of course when you call customer service they are closed. Then we have some guy arguing with us who we do not know who the bleep he thinks he is. So they refunded the first charge and we are told that we will have the 92.43 by Monday. If not they said we can dispute the charge and they will not fight us but refused to give us a letter in writing to that effect.
We were not the only ones having issues...another group got double charged, keys to several rooms not working. Please help them get their act together.