While we now enjoy our shower, we have serious iss...

While we now enjoy our shower, we have serious issues with Bathing Solutions, which I addressed in a letter dated 11 October - unanswered to date. I wrote again, raising the same issues and asking for a reply on 6 December - again, no answer. I telephoned Bathing Solutions last week, ascertaining that the letters had been received and were with the Contracts Manager, who would be informed of my call. Still no reply. This negates completely the ethos projected by Bathing Solutions before and during the project. I am now faced with having to correct a seam crack in my dining room ceiling which is a result of the flooding to which my letters have referred. I intend to take this matter further with your local Trading Standards office and elsewhere if necessary.