s

I have never been so upset. I've visited this hote...

I have never been so upset. I've visited this hotel for meals previously and never had such a horrible experience as I did. Was the last guest for breakfast with Santa. Arrived with my three children. The buffet was empty. Food missing. Condiments gone. I had to chase down a server to get drinks. They felt quite irritated to be bothered by me. I was so upset. Went to the hostess and she said that they were bringing more food for my kids to actually have breakfast. Waited for twenty minutes and decided to make due. My kids were really disappointed and the Santa they had sat on a stage and didn't interact. My kids tried talking to him and he said a few short words and told my kids that time was up and he had to go. Rushed us away. When that happened I was beyond furious. I went to find the hostess, and they were gone. It was a horrible experience. I paid for valet and paid for food we didn't even get to have that was listed initially on the menu. I called the hotel and left a message for the hotel for manager with no response. This hotel should be ashamed of themselves. They let down three little kids.

Comments:

No comments