Ciprian Gociman

Review of Bel Red Energy Solutions

I have been a long time customer of Bel Red, they ...

I have been a long time customer of Bel Red, they serviced my AC and furnace for about 10 years. As I started looking into replacing both (AC was 25 years old, furnace getting close to 17), I started doing my homework and Bel Red came through with a competitive offer and based on my previous experience with them I didn t hesitate to sign with them. The install took about a day and a half altogether and exceeded my expectations. Lead installer Jose and technician Cody went above and beyond to make sure that every detailed is taken care of. I had a weird setup for my previous AC (coil in the crawlspace in a narrow area), they spent more than one hour together in my narrow crawlspace removing the old coil, pump, wired, tubes, etc., installed a new screen outside the house where everything was coming through from under the house. Since that was the first day and they were running late in finishing the furnace install, they decided to stay late so that we can have heat that evening. Next day, as they were setting things up there was a noise coming from the furnace, which turned out to be because of the incline of the condensation pipe. The very first thing they did the second day was to correct the angle of the pipes so that the problem is fixed. They also decided to run a new wire in the crawlspace as the previous one was made of two different pieces/with different number of wires, which in the end made the setup/reuse of my Nest thermostat a very straight forward process. Everything was sealed properly around the pipes, Jose spend a lot of time ensuring proper insulation on the intake, Cody re-did all the wiring that he left intentionally for Stage one for the first night, tested to ensure both stages of the furnace work properly (to name a couple of things I saw them doing, it wasn't my plan to watch their back the whole time anyways). Even though they knew they would come the next day, after the first day of work they left the place clean even after me insisting that is not needed since they would start over the next day anyways. I was really impressed with the attention to detail, the perfectionism of both Jose and Cody, not to mention the patience throughout the process, whether it was my questions, them calling me to ask for my preference on running the pipes or having to redo the piping to fix the noise. I can't recommend Jose and Cody enough, my hope is that they are setting the bar at Bel Red so that everyone of their customers can share my experience.