Bought a couch from Ashley and it did not fit thro...

Bought a couch from Ashley and it did not fit through my door (my fault entirely). Decided to return to Ashley and exchange for a new couch that was around the same price. Found one and the sales consultant verified over and over that the new couch would be ready for pickup on Tuesday 9/17 and that I would be getting a $31 refund check for the leftover money I did not spend on the new couch. Have not received a refund. Instead, called customer service and the lady on the phone insisted that I have a balance due for the new couch and would not tell me when the new one was coming in to be picked up. I explained to the lady that I do not have a balance due and was promised it would be ready for pickup on Tuesday. After telling her I would not be paying for the new couch as it was a resell, she informs me that the couch will now be ready for pick up on 9/19. Needless to say I will not be buying from Ashley again or recommending them to anyone.