I booked a room for Aug. 8th, 2015. When I checked...

I booked a room for Aug. 8th, 2015. When I checked out, I found that the order was uncancelable, but there was cancellation insurance provided by AlIianz could buy, so I bought the insurance. However, my dad in Chinese was very ill, in critical condition, my relative informed me. I might have to go China anytime. So I cancelled the trip and called the hotel to cancel the room on Aug. 3rd. When I asked Allianz to get my money back, provide the copy of my relative message, but I was asked to show the China hospital's statement to prove. The hospital refused to do so because it has never done so. Don't book this hotel no matter how it is. Don't trust Allianz travel insurance.