I have called n called n called they haven t been ...

I have called n called n called they haven t been picking up the phone at all. I have complained to them about my air that constantly goes out n also its mole in my kids room. They haven t slept in the there for about a week now they getting sick again. They said they was coming right back but didn t to fix the mole. I have took pictures n videos of this mess. We currently stay here at the moment.