Analia Vargas Review of Shephards Beach Resort
Very disappointed with the service at this establi...
Very disappointed with the service at this establishment today. It was my 5th time going within the last 2 months and we always had a good time. This time I decided to go with friends and our small kids. They immediately treated us as though we were an inconvenience. Hostess Morgan was clearly bothered by our presence. Despite us paying $35 to rent chairs, another $70 or so for food and drinks she decided to send over a manager to our beach area to tell us we had to take our cooler back to our car. We were with 3 children under the age of 2 who drink milk so it was insane to me they could even request this. The manager Chris didn't care one bit and when I asked him if he was really going to make me walk all the way back to my car with small kids he said yes of course our rules are on our website, very condescendingly. I checked the website when I got home and have yet to find these rules posted. We have always been treated exceptionally well whenever we come and during covid I have made it a point to tip my waitresses over 40% since I understand the industry has been hit hard. However, I will not be returning to Shephards. There are tons of other options in the area that I am sure will treat paying customers alot better. Morgan and Chris need some customer service training or maybe to simply be taught some compassion towards other people.
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