xyzcomp08

Review of Apple Farm Hotel

This review is for the restaurant. Keep in mind, I...

This review is for the restaurant. Keep in mind, I've been eating at this location for about 30 years and the hightlight of our roadtrip is coming to the Apple Farm for the Turkey Pot Pie. Today, mid afternoon we were told only one pot pie was left. They explained it was a miscommunication with staff, but that is a very poor excuse. A signature dish made day in and day out, running out mid afternoon is just poor management. Furthermore, there was no attempt to make it right by apologizing or some extra step. One of us ended up eating something we had no intention of eating. Customer Service starts with trying to right a wrong, instead it was, is there something else that looks good? Well no. After 30 years you may have lost a loyal customer.