Good: Prompt scheduling and arrived on time. Job r...

Good: Prompt scheduling and arrived on time. Job requested was completed quickly, good quality and good clean up of work space. Technician, Bill B., was courteous.

Bad: The work was to replace a defective water main cutoff valve (crack in brass valve body) that Genz-Ryan installed six years ago in a new construction townhome. GR would not consider a warranty and the less than 1 hour repair was almost $700. The tech spent more time inspecting other parts of the plumbing system resulting in over $3,200 of additional recommended repairs than it took to do the requested work. It felt like a fear-based up sell . GR probably should have done a better job when they installed the plumbing just 6 years ago if the issues were really that serious. I declined the $3.2K of additional work and will get a second opinion. I will not call GR for future plumbing needs.