Nisa R

Review of The Meritage Resort and Spa, N...

Wow.

Wow.
2 Stars for the beauty of the resort and it's amenities. As this was the best part. 2 Swimming pool (clean), bowling alley and pool tables.
The Crush lounge's food (questionable!!) the worst stomach cramps post eating for the next 4 hours. DO NOT EAT HERE! The staff... bar and pub professionalism. Inattentive and unresponsive.
This lounge however has several tv screens for sports fans, and the bowling alley is here.
I stay in Borrdeux in the resort's BACCHUS suite. $800/a night. Upon entrance of the room itself... A doorbell for handicap service. (Noone in my party is handicapped)
Odd UNCOMFORTABLE "Murphy" bed... Chipped wood furniture everywhere.
Upstairs was spacious and beautiful. UNCOMFORTABLE couches unfortunatley, however this is where we spent most of our time. The kitchens refrigerator door was broken! Unstocked kitchen... no cups... no plates... I mean, really!!?
Apparently there was supposed to be a complimentary bottle of wine, and bottled water ( not in the room, had to call for it ) Was toldbreakfast was included, misinformation! $40/adult $19/child.
Shower somewhat spacious, but little to NO water pressure. Spacious bathroom with a double sink.
Contacted staff due to the problems encountered and what do you know.... due to my booking through Expedia, I COULDN'T BE HELPED! Whether I've booked through Meritage or a third party, on NYE and considering the amount of money I'm dishing out here, professionalism and the diligence to "WOW" a guest should be the highest priority. That's how you get return guests, and how "word of mouth" gets out. So disappointed. I'll enjoy the company of loved ones to kick off my new year, in hopes of getting some sleep, and leave this place ASAP tomorrow.

**Update 1/2/18
I had the pleasure of speaking with the Resort owner today. He expressed his apology after reading my review, and then going into the suite and acknowledged the truth of my concerns. I'm so thankful to have spoken with him, I only wish he was there during my stay. All is well, Meritage has redeemed themselves. I'm happy to consider giving the resort another chance the next stay I can in Napa.
Thank you again for you time, Craig.