AVOID at all costs! They don't understand the conc...

AVOID at all costs! They don't understand the concept of keeping an appointment, refuse to accommodate when things don't turn out right.

Story: Called a week in advance to make an early am appointment, was told it was a 1hr job, get there on time for my appointment, and was told would be done by noon. I was refused a loaner, and this was my only vehicle but was given a ride home via shuttle. I called at 4 to see where it was and still hadn't been in, was told they would check on it and call me back. Had to call back at 5:30 to see where it was and still wasn't finished.
So I have to clear out 2 days of my schedule so I can wait till the car gets finished with no other means of transportation. Still no ETA on when it will be done.

THIS IS POOR CUSTOMER CARE