My friend fell and broke her wrist here while skat...

My friend fell and broke her wrist here while skating and the staff could not have reacted in a worse way. She immediately asked for an ambulance to be called and the staff refused and said "you don't need one." I was across the room and did not see what happened right away. By the time I rushed over to her the staff had put on a splint made out of cardboard and duct tape, which the doctor said worsened her injury. I was guiding her out of the building to drive her to the ER when the owner physically blocked us at the door with her body and said we couldn't leave until we filled out an accident report with her information. Seriously?! I had to yell at the woman to get out of our way so we could get to the car.