Kat Batson

Review of City Utilities of Springfield

yesterday we got a call saying our service was goi...

yesterday we got a call saying our service was going to be disconnected if we did not pay the bill. my paycheck was FIVE days late and that's why I couldn't pay it on time. when they called us, it was literally 5 minutes before the center closed. we tried to call back to set up some sort of arrangement to avoid our power being disconnected. when we called back, they were closed. we also did NOT receive a disconnect notice in the mail. so when we called this morning, the woman told us that because the disconnect was already scheduled, she couldn't help us (which I know for a fact is not true, considering how many times I have avoided getting my power shut off in the past). she also told us that we should have called sooner, even though when they decided to give us the notice, they gave us no opportunity to call back. today on my lunch break at work I cashed my check and went to CU. the woman I spoke to was extremely nice and helpful; I wish I could remember her name. she looked up our account and told me that they hadn't shut anything off yet, and if I paid something it would be canceled. I paid $100 at the kiosk outside, went back inside, and the woman told me that that payment was enough to cancel the disconnection. I went back to work feeling SO relieved. but when I got home, around 4:15, I had no power at all, and it was blazing hot in my apartment. I was absolutely livid. I drove as fast as I could back to CU, thinking that they closed at 5, but no they close at 4:30. it is my fault for not looking up their hours, but what kind of business closes at 4:30, when people are just getting off work? doesn't make any sense. anyway, I got on the phone, waited almost an hour on hold, and finally spoke to another woman, who was also very helpful. she said that the account states the power was on. she put me on hold, called someone, and in one minutes my power was restored.
the only reason I am giving 2 stars is for the women that helped me with grace and kindness. but CU has been and always will be absolute garbage. this whole situation has been so extremely stressful for me, and I have wasted a lot of time trying to get all of it figured out. thanks to the ladies who did help me.