Gary Hunt

Review of Swiss-belhotel Segara

Went to bali for the first time with great expecta...

Went to bali for the first time with great expectations and the resort looked great on the photos...... and that was where it ended. Got there at 9pm and our room wasnt ready. The bed was uncomfortable and my pillow was a lump of concrete.(i suppose i should be glad it had no rough edges). The rooms smelt of damp with water damage evident on the walls in our room. Resort is seriously run down, when they clean the rooms they make the bed and change towels, no cleaning! We got the trip off cudos and they give you a massively reduced menu to choose from, then every nite they tell you that there are some things they dont have. But they dont replace it with another option. Breakfast was woeful, lack of options and serving potatoes, pasta or chicken porridge??? Often food left from dinner ended up being served for breakfast. Tea and coffee was undrinkable. Went down to the pool for a swim at 10am to be told that towels wouldnt be available till after 12. Every piece of gym equipment was not working for the duration of the trip, the shuttle to take you shopping didnt run for the duration of our stay. The resort is no where near anything. The bathrooms were dirty and smelt of mould and rooms dated with skirting missing, the sliding door that went to the balcony didnt shut properly and the air cons leaked water everywhere. We paid extra for a roast dinner, we shouldnt of bothered. The food was average at best. The spas are disgusting with no cleaning done on them for a very long time and the control panel having no buttons left on it to adjust anything.The resort is meant to be 4 star and it isnt close to being 2 star. The resort need a total makeover. The staff were very nice but the hotel was extremely disappointing. I would not go back here again and i certainly wouldnt recommend it to anyone. If you are thinking of staying here think again. Save some money and book a backpackers.