Amy McKee

Review of Sears Imported Autos, Inc.

Tried to test drive and buy a car here. Setting up...

Tried to test drive and buy a car here. Setting up a test drive appointment was a severe challenge, with them first not reading my email and my desired timeframe to arrive (and then the sales manager, John, confirming the WRONG time AFTER my window of availability), and second with NO response whatsoever. I was able to confirm via IM on their website late at night that the car was still available. Two emails, two texts (to my sales guy's Aaron's number which was provided with instruction to call or text to reach him directly), and a phone call later the following day, I went ahead and headed to the lot with fingers crossed since my intention to visit remained ignored. I had been clear in my communications that I was driving from Stillwater to see it and I'd like to be alerted if the trip would be for naught. When I got to Sears, there was no acknowledgement of either these attempts or even the existence of my sales guy when I mentioned him by name (was he already justifiably fired?), but a helpful gentleman (Nick) sat down with me to look up the car. At this point my husband arrived as well, having left work to join me. Unfortunately for Nick, he got stuck delivering the bad news that the car had sold that morning. VERY aggravating. Also very curious as we're in the market to buy a car in the next week or so that all of the other dealerships I've been in touch with are over-zealous contacting me and following up, whereas Sears seemed to have no interest in doing so. Other reviews seem decent, but our experience was extraordinarily underwhelming and unimpressive. We headed over to Jaguar/BMW/Audi instead.