I book hotels on a constant basis for short stays ...

I book hotels on a constant basis for short stays with my family. These vacations are breaks for family bonding time and having worked in hotels I understand the back door of operations. This is the first time we booked Hilton Niagara reading the reviews about the property on Expedia. It was to celebrate my birthday and we booked a suite(two rooms)with common jetted pool. As we checked-in the front office took notice of the special day and wished me. I enquired if we could be upgraded (and be charged for it) to face the falls but she declined saying the hotel was completely booked. I took Valet Parking and the Bell Desk assisted us with our luggage. On checking into the room we had to wait for an hour to receive our bags and were told the swimming pool was under renovation so we would have to wait until later to get access to a super busy pool in another hotel. My kids were super excited to take a dip so we had to divert them with some other outside the hotel. Next we had our dinner and came back to our rooms and put our kids in bed. Later in the night we hear noises like drills on the walls and ceiling and on enquiring with the front office we realize its under renovation. Out of four of our kids two moved into our bed making it difficult for us to step out to the nearest casino. One day stay at the hotel and I was ready to check out. Hotels and hospitality is really just a concept. This hotel doesn't seem to acknowledge any special occasions, provide low quality amenities and charge so much more than smaller properties for one room night. Definitely regret staying at this hotel.