JM McKenna

Review of City of Portland - Portland Wa...

Worst. Zero knowledge of what their own department...

Worst. Zero knowledge of what their own department is doing and less than zero customer service. I paid my bill and two weeks later they sent me the full amount back in the mail as a check, with no explanation. Then, they started charging me late fees. No one can explain why this happened or how to fix it other than to copy the check and send it in to them...? I asked why and was told, "so we can see the account number." I said, "is the one I am reading to you not working?" I was told, "Oh yes it is, we just want to see it." (Uh.) Because the person on the phone had no idea what their own department was doing, they felt completely inept and were snarky and huffy. It's the equivalent of calling Comcast.