Joyce Woodall

Review of Private Care

My mother, Joyce Woodall (also known as Williams) ...

My mother, Joyce Woodall (also known as Williams) is a very frail 97 year old lady with multiple health problems and some cognitive impairment. She received an excellent service from this care company over a period of 2-3 years. Initially, she received four visits a day to help her with her meals and personal care, and then, after further deterioration in her health, had a live-in carer. The cost of the latter was very competitive.

All the carers were kind and compassionate and carried out their duties with pride and professionalism. They received considerable training and support from the company, who regularly did spot checks. Record keeping was good and I was always able to find out exactly how my mother was progressing. She became very fond of some of them calling them 'my lovely carers' .

Overall, the service was very reliable and well organised with 24 hour back-up available. Josie, the person in charge, was also very knowledgeable and able to advise on best practices in coping with various difficulties that arose and how to negotiate other services. Many carers told me that they had worked for other companies and this one was the best. I would have no hesitation in recommending it to others.
Dr Caroline Williams (daughter)