Don't get deceived because of the 4-star hotel bra...

Don't get deceived because of the 4-star hotel brand. The room & view look good, but the service is at the bottom. We went to a room with a coffee dispenser & coffee bags, but no drinking water provided. We called for 30 mins and no one picked up the phone. At the end of the first day, the hot shower water ran out, and they promised to have hot water again in 30 mins, but we didn't get that until the last day we were there. Literally a terrible customer service, with negligent & rude staff. Will go to somewhere else with a better service next time we're in LA.