Taylor Coogan

Review of The Healthy Weigh Now at Gener...

The folks at Generations Family Practice 1) Lost m...

The folks at Generations Family Practice 1) Lost my medical testing, 2) Tried to double bill me 3) Ruined my credit by sending a fraudulent balance to a collections agency.

1) I went to Generations to get blood work done and was told it would be a few days until I heard back. I never heard back, so I continued to follow up with the office as we were approaching a week since the original test. After a few days of following up, they said my testing had been lost and asked me to come in for another round.

2) When I went in to have more blood work drawn, I was told that this visit would not be billed since it was strictly to correct the error where they had lost my testing a week before.

3) A year later they reached out saying I needed to pay for both visits. I sent my credit card statement history showing a transaction for the exact amount due on the exact date for when it should have been due, indicating that the first visit had been paid for. Additionally I explained the nature of the second visit, explained that I was told that I wouldn t be billed for helping correct their mistake, but said I would still be happy to pay this amount since I had only been told verbally I wouldn t have to pay.

Rather than acknowledging that I had records of payment that match the exact day and amount due, they simply said I don t see that posted and sent the balance to collections.

I genuinely am shocked at how little Generations Family Practice has done to clarify on this situation or provide feedback of any kind aside from a receipt, especially as the consequences of their mistakes continue to affect me financially by singlehandedly dropping my credit by over 100 points.

I was understanding as Generations made mistakes at every step of the way. After going there for years I know that is not the norm. I do not understand how a company is not willing to do more to help make those mistakes better. I'm disappointed and regret ever putting my trust in this organization.