Given the price premium, the driveway damage, and ...

Given the price premium, the driveway damage, and some of the confusions (though small), it would have been better if I have gone with other contractors. It is not that it was disastrous, but it didn't live up to its sales pitches and the cost amount.

First thing to recognize, the sales people are completely gone after you signed the contracts - they wouldn't return phone calls and/or emails - even though they indicated that they would be accessible for help during the sales pitch.

Second, when providing their project/timeline estimates, you have to ensure to ask the associated details as their information - while correct - can be misleading. One example was that the roof installation arrived late. When I asked would things still be completed be done by Friday, they answered yes - but it turned out that they meant that the roof would completed by Friday - but now the gutter installation would slipped. When they indicated that they would be in Tuesday, they don't mean next Tuesday but Tuesday two weeks later - a confusion that caused me to wait at home. (And they didn't consider an issue from their end...)

Third - they will make some effort when they damaged things. In my case, they damaged the driveway - and they were not able to completely repair. They considered it a "courtesy" for them to offer compensation. When I indicated that the compensation was not adequate, they continue indicated that this was courtesy only.

As I indicated before, overall, it was not the worst I have seen. However, I expect for the price I pay, I wouldn't need to go through those hassles. And if I were to go through those hassles, I can find a much cheaper contractor.