Laura Backus

Review of Embassy Suites Denver Downtown

I had to give this place one star cars 0 stars was...

I had to give this place one star cars 0 stars was not of the an available option. My mother made a reservation a month before coming. She called the night before To confirm that she had her special room.she is special needs and is a quadriplegic in a wheel chair. She has to have the barrier-free room. When we got here they had none for her. She had plans for people to meet her downtown it's not easy for her to do this and they totally ruined all of her plans. They did find another room but it was at another hotel didn't have the breakfast Or included parking wasn't which is very difficult when you have a handicap accessible Van in the city. We had done our research and thought that embassy suites would be the place to go. It is not the place to go they are extremely dishonorable