Victor Yu

Review of The Lalu Sun Moon Lake, Taiwan

On December 2, 2019, I drove from Taipei at 10 am ...

On December 2, 2019, I drove from Taipei at 10 am and arrived at 1:30. Because the family was very hungry, they rushed to the Chinese restaurant to order food. They were told that the minimum consumption per person was 700, and they needed to order food immediately because the kitchen was closed at 2 o'clock. (At about 1:40 at the time) We were very accommodating with the fast order, and we were careful to pay attention to the minimum consumption. (We have a table of 5 big and 1 small, and when we finally pay the bill, it is more than 6,100.) The service staff has a good service and the taste of the dishes is also the standard. But what makes me dumbfounded and angry is that when we eat with relish, because many of the meals we call are very delicious, so please ask the staff to help us with the white meal, but I was told that the kitchen is not willing to have a meal, they Can not be the following, because it was after 2 o'clock! ! ! I can't believe the answer I heard. In a 5 star hotel there will be such an incredible, ridiculous service. I asked again and again, the kitchen that does not need to be cooked is really unwilling to go out? The answer to me is not willing! ! ! In the face of my guests, I am embarrassed to turn my face, so I have to eat a very heavy meal with the guests and the patient who has no white rice! Your management should give me a formal apology and account. My payment receipt is kept.