Let me first state that the salesman James and the...

Let me first state that the salesman James and the process of buying the car was perfect. The day after I bought the car I hit a pothole and blew a tire. UVO towed it to Crowley and I was told yesterday (the day it happened) by executive that I would be able to get a loaner car even though it was at Crowley. Today I called to see if I could get a loaner for tomorrow and I was told no I couldn't. I'm very pissed off that after spending 30k and being told I could get a loaner and then told no when I inquired about it a day later. I felt like I called a Comcast call center and am not happy that I was told one thing and the exact opposite was the reality.

Edit: after cooling off and getting accommodated better I am very happy with this dealership. They have let me keep a dealer plate while I get the lien release notice in the mail. I would recommend them to anyone.