Natalie Lombardi

Review of Western Reserve Health System

There doesn't seem to be any communication between...

There doesn't seem to be any communication between departments. The place where we were supposed to be seen told us to sign in on the tablet, then ignored us for 15 minutes. When I asked how much longer it would be, the lady sent us over to a different department to register. No one explained to us what was going on, or why my boyfriend wasn't being seen even though we arrived twenty minutes early. He was on some people's records and not other's. I understand that mistakes are made, but we would have appreciated communication. The lady at the front desk in the cardiovascular department was probably the worst of the lot. At least the lady she passed us off to at radiology was nice.