Don't ever deal with Paul Nielsen at this agency. ...

Don't ever deal with Paul Nielsen at this agency. His demeanor is quite nice and is a lovey person but professionally he messed up so many things for our trip. We travelled as a group and he screwed up at least one thing for every family going. Overcharging hundreds of dollars on credit cards, not acknowledging payments made, not providing receipts for payments, messing up spelling of names on tickets for multiple people, not putting through urgent requests for people with health issues on plane, messing up beds in room. Not responding to emails from customers. This is all from one group travel. It has been so stressful dealing with all this, this is a first time trip with my family. The point of having an agent is for trip planning to be made easy with competence. Avoid booking with him if you do use Paragon Travel as I heard some of the other staff there are great!