Paying to have no internet connection for over a w...

Paying to have no internet connection for over a week and a half now, no one in the company can tell us why it s not working or when it will be fixed. We leave near CBD. I ve called around 6 times now, each Occassion having to speak to someone different and reexplain the issue yet still have no resolution or updates. Incredibly frustrating and lazy company to deal with.