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I stayed at your hotel through the Dec 30- Jan 1 ....

I stayed at your hotel through the Dec 30- Jan 1 . I m reaching out today do to the bad experience I recently had. Once going into the room I look around and notice a used bandaid on the wall and ductape on the side other side of the wall. I called in and asked when the room was last cleaned but I was told it was cleaned previously . Not to mention when I was checking the patio door the whole thing fell down. Then while taking the shuttle New Years Eve to get to the casino we waited in the rain for 30 min to get on. Plus on top of that the shuttle driver was very rude. I ve been staying at your hotel the past 3 years for New Years and this has to be one of the worst experiences I ve had. People pay great money to stay at your establishment and having the experience we had with a dirty room,broken door and keeping people in the rain instead of making adjustments has just put a bad taste in my mouth. Thank you for your time and consideration.

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