S Rohan

Review of Kendall Toyota, Lexus of Kenda...

In the middle of a pandemic , a day as hot as Hade...

In the middle of a pandemic , a day as hot as Hades must be, I went to the garage to start the car . Mask on , astonished , the car was dead ! Not a single sound ! I called Lexus Roadside service . The phone system dropped my call 5 times in a row. I called Kendall Lexus who intervened and called Roadside service for me . My car was flatbed towed to Kendall Lexus . It seemed hopeless for my car to be serviced that day , much less to get a loaner car ! When I connected my phone call to Victor M Ramirez , service writer , things were turned around . We are down to only one car now that we re retired , and my husband disabled. That would leave me with no car for emergencies . Victor M Ramirez stuck his neck out for me and 3 1/2 hours later my car had a new battery ( killed by the hot hot humid weather ). In addition , any other service needed for my car was done, car washed and sanitized . The world could go on without additional stress not needed during a pandemic ! Thank you !