Catherine Schultz

Review of Orlando Sanford Int'l Airport

Turns out the TSA is not running their security, b...

Turns out the TSA is not running their security, but a private contractor group who are
unprofessional, rude and take glee in random searches where rights to your belongings have to suddenly be subverted with no explanation. When I complained about my rights being violated and wanted to know the process, one of the men simply started yelling at me and telling me it was a privilege to fly rather than a right. He had no explanation for why my rights were being subverted and I was surrounded by 5 people, mostly men, going through my belongings acting like I was a criminal. Since when do people become treated like a criminal in this country simply because a random search was triggered. It was also clear that the guy that was doing the test was in training. I don t mind being used for a training exercise, but I mind being treated like a criminal for no reason without being mirandized or any kind of sensitivity to my rights. This was an outrageous, aggrievous use of the system. And they took glee in it rather than saying that it was something to keep us safe. I have been flying for 30 years and have never seen or experienced such an unprofessional behavior. As a woman, usually such searches are also done by other women. Not five other people mostly men. Which also felt threatening. There has been a couple other occasions when a random search happened for me during a flight since 2001, but the TSA people could not have been nicer, more kind and not threatening in anyway.

I just read an article that this airport did not choose to go with private contractors because of cost, they thought it might make a better experience for passengers and nothing could be further from the truth. If you read all the remaining reviews in recent months and the TSA at this airport, know that they are private contractors and I truly hope this group gets fired!